Privacy Policy
Last updated: June 2026
1. Introduction
Dower House Holistic Therapies is committed to protecting your personal data and respecting your privacy. This policy explains how your personal information is collected, used, stored and protected in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who I Am
Data Controller: Fiona Biggs
Business Name: Dower House Holistic Therapies
Location: Tunbridge Wells, UK
Email: fiona@dower.house
Telephone: 01892 882 181
I am registered with the Information Commissioner's Office (ICO).
3. The Information I Collect
I may collect and process the following personal data:
Contact Information
- Name
- Email address
- Telephone number
- Home address
Health Information (Special Category Data)
- Medical history
- Current health concerns
- Lifestyle information relevant to your treatment
- Treatment notes and records
Third-Party Services
This website does not directly collect IP addresses or usage data. However, the following third-party services are embedded in this website and may collect technical data (such as IP address and browser information) as part of their operation:
- Google Fonts — used to load website typography
- Elfsight — used to display Google Reviews on the homepage
- Web3Forms — used to process enquiries submitted via the contact form
These services are governed by their own privacy policies. I do not control the data they collect.
4. How Your Data Is Collected
Your data may be collected when you:
- Submit an enquiry via the website
- Contact me by email, phone or social media
- Complete a consultation form
- Book or attend a treatment
- Use the website (via cookies)
5. Lawful Basis for Processing
Under UK GDPR, I rely on:
Personal Data
- Consent — when you submit an enquiry
- Contract — when you book a treatment
- Legitimate interests — to manage and respond to enquiries
Health Data (Special Category)
- Explicit consent — provided prior to treatment
- Provision of health care — to deliver safe treatments
6. How Your Data Is Used
Your data is used to:
- Provide safe and appropriate treatments
- Maintain accurate treatment records
- Communicate with you regarding appointments
- Respond to enquiries
- Meet legal, regulatory and insurance obligations
Your data will never be sold or used for unsolicited marketing.
7. Data Sharing
Your data will not be shared with third parties unless:
- Required by law
- Necessary for insurance or legal purposes
- You have given explicit consent
8. Data Retention
I retain data only as long as necessary:
- Client records: up to 7 years after last treatment
- Children's records: kept until age 25 (or 26 if treated at 17)
- Enquiries (non-clients): up to 12 months
This ensures compliance with legal and insurance requirements.
9. Data Security
Your data is protected through:
- Secure storage (physical and digital)
- Password-protected devices
- Restricted access to personal information
10. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request transfer of your data
To exercise any of these rights, please contact me directly.
11. Complaints
If you have concerns about how your data is handled, please contact me in the first instance.
You also have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
12. Cookies
This website may use cookies to improve your experience.
- Non-essential cookies will only be used with your consent
- You can accept or reject cookies via the cookie banner
- You can change your preferences at any time
13. Third-Party Links
This website may contain links to external sites. I am not responsible for their content or privacy practices.
14. Changes to This Policy
This policy may be updated from time to time. The latest version will always be available on this website.